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pasand club | Frequently Asked
Questions

Everything you need to know about Pasand Club — from creating your account and depositing in PKR to betting on cricket and PSL, withdrawing your winnings, and managing your VIP rewards.

Account Deposits Withdrawals Betting Games VIP & Bonuses App
Support at a Glance

Key Topics Covered in This FAQ

Can't find what you're looking for in the accordions below? These quick summaries cover the most common areas.

Account & Registration

Learn how to create your free Pasand Club account, verify your mobile number, reset your password, and manage your profile settings safely.

Deposits & Withdrawals

Understand how to top up your balance in PKR using JazzCash, Easypaisa, Raast, or bank transfer, and how to cash out your winnings quickly.

Cricket & PSL Betting

Get clarity on how sports betting works on Pasand Club — live markets, PSL fixtures, T20 odds, bet types, and how winnings are calculated.

Bonuses & Promotions

Find out how to claim your welcome bonus, what wagering requirements mean, and how ongoing promotions and reload bonuses are credited to your account.

VIP Programme

Understand the VIP tier system, how loyalty points are earned from betting and gameplay, and what exclusive rewards come with each tier level.

Mobile App Support

Everything about downloading and using the Pasand Club app — installation, login, notifications, and getting the best performance on your Android or iOS device.

Account & Registration

Head to the Register page and fill in your full name, a valid Pakistani mobile number, email address, and a strong password. You will receive an OTP on your mobile to verify your identity. Once confirmed, your account is active and ready to use. The whole process takes less than two minutes.

Yes — you must be at least 18 years old to register and use any feature on Pasand Club. This is a firm requirement. If you share your device with younger family members, please ensure they cannot access your account credentials or the app.

No. Each player is permitted one account only. Opening multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently closed, with any balances forfeited. If you have trouble accessing your existing account, contact support and we will help you recover it.

On the Login page, tap "Forgot password?" and enter your registered mobile number or email. You will receive a reset link or OTP within 30 seconds. Follow the on-screen steps to choose a new password. If the message does not arrive, check your spam folder or try your mobile number instead of email. Still no luck? Our live chat support team can verify you manually.

Log in to your account and go to your Profile settings. You can update your email address and some personal details directly. Changing a registered mobile number requires identity verification — contact our support team with your original registration details and they will guide you through the process securely.

Deposits

Pasand Club supports a range of popular Pakistani payment options:
  • JazzCash (mobile wallet & over-the-counter)
  • Easypaisa (mobile wallet & over-the-counter)
  • Raast instant bank transfers
  • Direct bank transfer
  • Debit and credit cards
  • Other supported mobile wallets
All transactions are processed in PKR. Visit the Deposit page for the most current list of available methods and any minimum deposit amounts.

JazzCash, Easypaisa, and Raast deposits are typically credited instantly or within a few minutes. Bank transfer deposits may take up to a few hours depending on your bank. If your deposit has not appeared after 30 minutes for a mobile wallet payment, take a screenshot of the confirmation and contact our live chat support — we resolve most deposit queries within minutes.

Minimum deposit amounts vary by payment method. Generally, mobile wallet deposits via JazzCash or Easypaisa have a low entry threshold making it accessible for most players. Check the Deposit page for the current minimums listed per method. There is no maximum cap for standard deposits, though very large transactions may require additional verification.

Pasand Club does not charge any platform fees on deposits. However, your bank or mobile wallet provider may apply their own transaction charges. We recommend checking with your payment provider if you are unsure about any third-party fees before sending funds.

Withdrawals

Log in to your account and go to the Withdrawal page. Select your preferred payment method, enter the amount you wish to withdraw in PKR, and confirm. Withdrawals are processed back to the same method used for your deposit where possible. Make sure your account details are up to date before submitting a withdrawal request.

Most withdrawals to JazzCash and Easypaisa wallets are processed within a few hours. Bank transfers typically take one to two business days depending on your bank. During busy periods — especially around PSL match days — there may be slightly longer processing times, but our team works around the clock to handle withdrawal requests promptly.

Withdrawals can be held for a few reasons — incomplete account verification, an active bonus with pending wagering requirements, or a security review on the account. Check your email for any communication from our team. If you have not received an explanation within 24 hours, contact live chat support with your withdrawal reference number and we will investigate immediately.

Yes, minimum and maximum withdrawal limits apply and vary by payment method. The current limits are displayed on the Withdrawal page when you select your method. For withdrawals above the standard maximum, contact our support team who can arrange a manual processing arrangement for larger amounts.

Sports Betting & Cricket

Cricket is our most popular and extensively covered sport — including Pakistan Super League (PSL), T20 internationals, ODIs, Test matches, and major global tournaments. Beyond cricket, you can also bet on Football, Esports, and a range of other international sports. Visit the Bet section to see all currently active markets.

Yes — live in-play betting is available on cricket and other supported sports. Odds update in real time ball by ball during a cricket match, giving you the chance to react to the game as it unfolds. This is particularly popular during PSL and T20 internationals. Log in and go to the Bet section to see which matches are currently live.

Pasand Club offers a wide range of cricket bet types including:
  • Match winner (pre-match and live)
  • Top batsman and top bowler
  • Over/under runs per over or innings
  • Method of next dismissal
  • Series winner markets
  • Player performance specials during PSL
Available markets vary by match and tournament. Check the Bet page for the full list on any upcoming fixture.

If a match is abandoned before a result is reached, bets are typically voided and your stake is returned to your account balance. For matches that are reduced in overs due to weather but still produce a result via Duckworth-Lewis method, most markets remain valid. Specific rules per market are listed in our Terms and Conditions page at Terms and Conditions.

Games & Casino

The Game Lobby features a wide selection including slots, live casino tables (roulette, baccarat, blackjack), virtual games, and fish shooting games. New titles are added regularly. All games are accessible the moment you log in — no additional downloads required when playing through the browser.

Fish Games are skill-based shooting games where you control a cannon and shoot at fish swimming across the screen. Different fish carry different point values and multipliers. Your PKR balance is used as ammunition cost, and successful catches convert to real money winnings. They are among the most popular game types on Pasand Club. Visit Fish Games to try them directly.

All games on Pasand Club use certified Random Number Generator (RNG) technology to ensure results are completely random and not influenced by previous outcomes. Live casino games are streamed in real time from professional studios with real dealers. The RNG systems used by our game providers are independently tested for fairness.

VIP Programme & Bonuses

Every bet you place and every game session earns you loyalty points. As your points accumulate, you move through VIP tiers — each offering better rewards including higher withdrawal limits, dedicated account managers, exclusive promotions, and cashback bonuses. You can track your tier progress and points balance from your account dashboard at any time. See VIP for full tier details.

Your welcome bonus is automatically applied to your first qualifying deposit once your account is active. Make sure you register a fresh account and make your first deposit through the Deposit page. The bonus credit will appear in your account shortly after the deposit is confirmed. Check your dashboard or the promotions section to see the current welcome bonus offer and its wagering requirements.

A wagering requirement (sometimes called a playthrough requirement) means you need to bet a certain total amount before bonus funds can be withdrawn as cash. For example, a 20x wagering requirement on a PKR 1,000 bonus means you need to place PKR 20,000 worth of bets using that bonus before it converts to withdrawable cash. The exact requirements for each promotion are always stated clearly in the bonus terms.

Yes. If you prefer to play without bonus conditions attached to your deposits, you can opt out of bonus offers through your account settings or by contacting support before making a deposit. This is completely your choice and will not affect your ability to use any other feature of the platform.

Mobile App

Visit the App page for the latest download instructions. The app is available for both Android and iOS devices. On Android, you may need to allow installation from unknown sources in your phone settings before installing the APK. On iOS, follow the instructions on the app page for the profile installation method. Once installed, log in with your existing account credentials.

No. The Pasand Club app and website share the same account system. Log in with your existing username and password. Your balance, transaction history, active bonuses, and VIP points are all synchronised in real time between the app and the desktop website.

First, make sure you are running the latest version of the app — visit the App page to check for updates. If you are on the latest version, try clearing the app cache from your phone settings, then restarting the app. A stable internet connection (4G or Wi-Fi) is recommended for live betting and live casino. If the problem continues, contact support with your device model and app version number.
Still Need Help?

Getting Support at Pasand Club

Our support team is available 24 hours a day, seven days a week, to help with any issue that is not covered in this FAQ. Whether it is a delayed deposit during a busy PSL match night, a question about how your VIP points are calculated, or simply needing help navigating a feature in the app for the first time, the team is always ready to assist.

The fastest way to reach us is through the live chat button available on every page when you are logged in. Response times are typically under two minutes during normal hours and under five minutes during peak periods. You can also reach us by email — details are in the footer below.

Tip: Before contacting support, have your registered mobile number, recent transaction reference number (if applicable), and a brief description of the issue ready. This helps the team resolve your query much faster without going back and forth.

Responsible Gaming at Pasand Club

Pasand Club is an entertainment platform and gaming should always remain enjoyable. We encourage all members to set a personal deposit limit, a session time reminder, and a weekly gaming budget before they start playing. These tools are available in your account settings and are completely in your control.

If you ever feel that gaming is taking up more time or money than you planned, take a break. Our Responsible Gaming page has practical tips for staying in control, including self-exclusion options if you feel you need a longer break from the platform. Gaming is for adults aged 18 and above only.

FAQ Categories

Account & Registration Deposits Withdrawals Sports Betting & Cricket Games & Casino VIP & Bonuses Mobile App

Quick Links

Create Account Login Deposit Funds Withdraw Winnings VIP Programme Download App

Platform at a Glance

Payment Methods 6+
Supported Currency PKR
Support Availability 24 / 7
Sports Markets Cricket, PSL & More
Minimum Age 18+

Policies & Info

About Us Terms & Conditions Privacy Policy Responsible Gaming
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