Privacy Policy — Pasand Club

1 Introduction

Pasand Club ("we", "us", "the platform") is committed to protecting the personal information of all players who use our platform. This Privacy Policy applies to all users who visit the Pasand Club website, use the Pasand Club app, register an account or interact with any feature of the platform — including sports betting on Cricket and PSL, the Game Lobby, Fish Games, Live Casino and the VIP programme.

By registering an account on Pasand Club, you confirm that you have read this Privacy Policy and consent to the collection and use of your personal information as described here. If you do not agree with any part of this policy, you should not register an account or continue using the platform.

This policy should be read alongside the Terms and Conditions, which govern your overall use of Pasand Club. Together, these two documents set out the full framework of your relationship with the platform.

2 What Personal Information We Collect

The information we collect falls into a few clear categories depending on how you interact with the platform:

Registration Information

When you create a Pasand Club account, we collect the information you provide during the registration process. This includes:

• Full name (as it appears on your CNIC or other ID)
• Date of birth (to verify you are 18 or older)
• Mobile number registered in Pakistan
• Email address
• Account username and password (password stored in encrypted form only)

Identity Verification Information

For security and fraud prevention purposes, we may ask you to provide identity verification documents at certain points — particularly when you make your first withdrawal or if your account is flagged for a security review. Documents we may request include:

• A copy of your Computerised National Identity Card (CNIC)
• A screenshot or statement confirming ownership of your JazzCash or Easypaisa account
• A bank statement or other proof of payment method ownership

These documents are used solely for verification purposes and are not shared with third parties beyond what is necessary to complete the verification process.

Payment and Transaction Information

When you deposit or withdraw funds in PKR, we collect transaction details including the payment method used, transaction reference numbers, amounts and timestamps. We do not store full card numbers or mobile wallet PINs. Payment processing is handled by the respective payment provider (JazzCash, Easypaisa, Raast or your bank).

Usage and Activity Data

We collect data about how you use the platform, including:

• Bets placed, game sessions played and results
• Pages visited and features accessed within the platform
• Login timestamps and session duration
• Device type, operating system and browser information
• IP address at the time of login or transaction

Communication Data

If you contact Pasand Club support via live chat, email or any other channel, we retain records of those communications so we can follow up effectively and maintain a history of your queries and resolutions.

3 How We Collect Your Information

Pasand Club collects your information through the following means:

• Directly from you — when you fill in the registration form, complete identity verification, contact support or update your account details.
• Automatically — when you use the platform, our systems automatically record activity data, device information and IP addresses. This happens whether you are using the website or the Pasand Club app.
• From payment processors — when a deposit or withdrawal is processed, we receive confirmation data from JazzCash, Easypaisa, Raast or your bank. This is limited to what is needed to confirm the transaction was completed.
• From cookies and similar technologies — see Section 6 for full details on how cookies are used.

4 How We Use Your Information

The information we collect is used strictly for the purposes of operating the Pasand Club platform and maintaining a safe, fair environment for all players. Specific uses include:

We do not use your personal information to build profiles for sale to advertisers, and we do not use automated decision-making that produces significant effects on your account without human review.

5 Who We Share Your Information With

Pasand Club does not sell, rent or trade your personal information. We share data only in the following limited and necessary circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive the minimum data required to process your PKR transactions — typically your account name and transaction reference. These providers have their own privacy policies governing how they handle that data.
• Identity verification services: If we use a third-party service to assist with CNIC verification or document checks, the documents you submit may be processed by that service. We only use reputable providers with strong data protection practices.
• Technology and hosting partners: Our platform is hosted on secure infrastructure. Our technology partners process platform data only under our instruction and are contractually prohibited from using that data for their own purposes.
• Security and fraud prevention: In cases of suspected fraud, account abuse or other prohibited activity, we may share relevant account data with fraud prevention services or, where required, with law enforcement or other authorities.
• Legal obligations: If we are required by applicable law or a valid legal process to disclose information, we will comply. Where permitted, we will notify the affected player.

Beyond the categories above, your data stays within Pasand Club. We do not share player information with unrelated third parties, affiliate marketing networks or data aggregators.

6 Cookies and Tracking Technologies

Pasand Club uses cookies and similar technologies on the website and in the app. A cookie is a small text file stored on your device that helps the platform function correctly and remember your preferences between sessions.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a session and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without losing platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method and notification settings. These make your experience smoother but are not strictly required.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where players encounter issues, and how platform features are being used. This data is aggregated and anonymised.
• Marketing cookies: Used only if you have opted into marketing communications. These help us understand whether promotional messages led to platform visits, so we can refine our offers.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect how the platform works. Essential cookies cannot be disabled without disrupting your session.

7 How Long We Keep Your Data

We keep your personal data for as long as your account is active and for a reasonable period after account closure. The retention periods for different categories of data are as follows:

• Account information (name, email, mobile number): Retained for the duration of your account and for a period after closure to handle any outstanding disputes or queries.
• Transaction records (deposits, withdrawals in PKR): Retained for a minimum period required for financial record-keeping and fraud investigation purposes.
• Identity verification documents (CNIC copies): Retained only for the period necessary to complete verification, or longer if required to investigate a specific security concern.
• Communication records (support chat history): Retained for a period sufficient to allow follow-up on unresolved matters and quality review.
• Usage data and betting history: Retained to enable dispute resolution regarding specific bets or game outcomes. Anonymised versions may be retained longer for platform analytics.

When data is no longer required for any of the above purposes, it is deleted or anonymised in a secure manner. You may request early deletion of your data — see Section 9 for details.

8 How We Keep Your Data Secure

Pasand Club takes data security seriously. We apply a layered approach to protecting player information:

• Encryption in transit: All data transmitted between your device and the Pasand Club platform is encrypted using industry-standard TLS/SSL protocols. This applies to the website, the app and all API communications.
• Encryption at rest: Sensitive data stored on our servers — including passwords and identity documents — is encrypted at rest. Passwords are hashed and never stored in plain text.
• Access controls: Access to player data is restricted to staff members who require it to perform specific operational tasks. All access is logged and subject to regular internal review.
• Security monitoring: Our systems are monitored continuously for unusual activity patterns that may indicate unauthorised access attempts, fraud or data breaches.
• Regular reviews: Our security practices are reviewed regularly and updated in response to emerging threats.

While we take all reasonable steps to protect your data, no system connected to the internet can be guaranteed to be completely secure. If you believe your Pasand Club account has been compromised, change your password immediately and contact support.

9 Your Rights Over Your Personal Data

As a Pasand Club player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team using the contact details provided in Section 12.

• Right to access: You can request a copy of the personal information we hold about you. We will provide this in a clear format within a reasonable timeframe.
• Right to correction: If any information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details (mobile number, email) directly from your account settings.
• Right to deletion: You may request that we delete your personal data. We will comply where there is no legal or operational obligation to retain the data. Note that transaction records may need to be retained for a minimum period regardless of deletion requests.
• Right to restrict processing: In certain circumstances, you may request that we limit how we use your data — for example, if you dispute the accuracy of information we hold.
• Right to opt out of marketing: You can opt out of all marketing communications at any time through your account settings or by contacting support. This does not affect service-related notifications about your account or transactions.
• Right to withdraw consent: Where data processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect processing that took place before the withdrawal.

10 Minors and Under-18 Protection

Pasand Club is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process includes a date of birth field specifically to screen out underage applicants, and we may request CNIC verification to confirm age where there is any doubt.

If we discover that a player has provided false information to circumvent the age check and is in fact under 18, the account will be closed immediately, all funds will be handled in accordance with our Terms and Conditions, and the data collected will be deleted as soon as it is no longer needed for the investigation.

If you are a parent or guardian and believe a minor has registered on Pasand Club using false information, please contact support immediately so we can investigate and take appropriate action.

For guidance on parental controls and protecting young people from online gaming content, visit the Responsible Gaming page.

11 Changes to This Privacy Policy

Pasand Club may update this Privacy Policy from time to time to reflect changes in platform features, data practices or applicable requirements. When changes are made, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that affect how we use your personal data, we will make reasonable efforts to notify registered players via the email address or mobile number on their account. Minor editorial changes — such as formatting updates or clarifications that do not alter the meaning of any section — may be made without individual notification.

Continued use of the Pasand Club platform after an updated Privacy Policy is published constitutes your acceptance of those changes. If you disagree with a change, you may contact support to discuss your options, including account closure.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please contact the Pasand Club support team. The support email address is displayed in the footer of this page.

When contacting us about a data-related matter, please include:

• Your registered mobile number or email address
• A brief description of your query or request
• The subject line "Privacy Request" to help us route your message correctly

We aim to respond to all privacy-related queries promptly. For complex requests — such as a full data access request — we may need additional time and may ask for identity confirmation before we can proceed.

For questions specifically related to your account, bets, deposits or withdrawals, the general support team can assist you via the live chat feature available when you are logged in.